Multi-Channel Communications
By VipeCloud Support and 1 other2 authors59 articles
- Standard Merge Tags ReferenceHow to insert a merge tag into an email or text, and a reference list of the contact field, your information, scheduler event, and unsubscribe merge tags VipeCloud supports.
- Conversations Page WalkthroughHow to search, sort, and filter the Conversations page, pin, archive, or delete a conversation, view the contact's details beside a conversation, and read the AI status badges.
- How to Pause or Resume a Mass TextHow to pause a mass text that is still sending, resume a paused mass text, and find out why a mass text paused on its own.
- How to Use the Dropdown Custom Fields ReportHow to open the Dropdown Custom Fields report, pick a record type and field, read the counts and percentages, filter by date or filters, save a report, and share it…
- How to Follow Up With Contacts From a Mass Email or Mass TextHow to send an email or text to the people who opened, clicked, or replied to a mass email or mass text, or save them as a contact list.
- Understanding Marketing ContactsWhat counts as a Marketing Contact, how send preview validation works, Marketing Contact limits by plan, and how to add more.
- How to Send an Advanced Mass EmailStep-by-step guide to sending a mass email using Advanced Mass Email, which sends one email per minute for better deliverability.
- How to Build a Text-Based HTML Email TemplateLearn the core building blocks of VipeCloud's HTML email builder so you can create basic branded emails with logos, images, and buttons.
- How to Send to a Contact List and Create SegmentsHow to send a mass email to a contact list, how to deduplicate, filter, and segment contact lists before sending, how to segment from all contacts, and why a segment…
- How to Manage Contact ListsHow to create, populate, organize, and manage contact lists in VipeCloud, including adding and removing contacts, using folders, pinning lists to the top, importing from CSV, and viewing lists across…
- Create Multiple Email SignaturesHow to save an additional email signature as a user merge tag, restore your default signature, and insert the alternate signature into an email.
- Getting Started As A Text Only User
- Get Started With TextingHow to create a text subscription, choose or port a texting number, get a number when an area code has none available, register with the Campaign Registry, and follow texting…
- How to Create Integrated Footers for HTML Email TemplatesHow to set your address and privacy policy in Email Settings, add an integrated footer to an HTML email template, turn the unsubscribe and privacy policy merge tags into text…
- Unsubscribe LinksVipeCloud adds an unsubscribe link and your office address to every mass email and series. Here you'll learn how to set up that footer, test it, and add your own…
- Getting Started With The HTML BuilderHow to create an HTML email template, start from a sample, add structures and blocks, place a structure where you want it, set whole-email and mobile styles, link to a…
- How To Use AMP Blocks For Landing Pages
- Social Templates
- Enabling & Using Landing Pages
- Create A Social Sequences
- Create A Social Post
- Getting Started Sending NewslettersHow to set up and send your first newsletter in VipeCloud, including preparing your contact list, creating an email template, and sending or scheduling your mass email.
- How To Use Shared Party Sequences
- How to Add a Sign Up Form to an Email TemplateHow to put a sign up form in an email by adding an image of the form to an HTML template and linking it to the form's landing page.
- How To Verify A Contact List Before Sending EmailsHow to verify a contact list's email addresses before sending, including what verification checks, the filtering options, and how to verify addresses while sending a mass email.
- Deleting Contacts - Are Bounces And Unsubscribes Saved?
- Get Started Fast With VipeCloud Community
- Admins: Distribute Your Sub Users' Landing Pages On Social
- What Are Landing Page Merge Tags?
- How to Create and Send Rich Text Email TemplatesHow to create a rich text email template, add attachments, images, video, and merge tags, paste text from another document, save and test the template, and send it to a…
- Mass Emailing Best PracticesMass email sends from VipeCloud's servers, so your list and your sending habits decide where it lands. Here you'll learn how to keep a clean list, authenticate your domain, protect…
- Backgrounds in Apple Mail
- Sending Individual EmailsHow to start an individual email, choose which mailbox sends it, send or schedule it, and choose between Group Email and Individual Emails (Mass Email).
- Adding Captions To Videos
- How to handle email bounces
- How to Fix YouTube Videos Not Showing in Templates or Landing PagesFix YouTube videos that are blank on a landing page or won't load in the HTML Builder by converting the link to the standard format.
- Sending Mass EmailsHow to send or schedule a mass email in VipeCloud, and when to use Advanced Mass Email instead of a standard send.
- Create Landing Pages with VipeCloud
- How to Add Images, Links, Buttons, and Attachments to Email TemplatesVipeCloud email templates can hold images, linked text, buttons, and files that recipients click to download. Here you'll learn how to add each one in the Drag & Drop HTML…
- Manually Unsubscribe Contacts From Mass Emails Or Texts On Mobile
- How to Send Video EmailsVideo emails send a clickable video thumbnail that opens your video on a hosted page. Here you'll learn how to record or upload a video, send it to a contact…
- How to Resize and Compress Images in the HTML Email BuilderHow to change an image's display width, resize the image file itself, compress large images before uploading, and check the total size of an HTML email template.
- How To Manually Unsubscribe Or Re-Subscribe Contacts In The WebappHow to manually unsubscribe a contact from mass emails or opt them out of texts from their contact record, and how to re-subscribe them.
- How To Set Up Google Postmaster ToolsGoogle Postmaster Tools is a free Google dashboard that shows the spam rate and reputation of your domain with Gmail recipients. Here you'll learn how to add your domain, verify…
- Managing Issue ContactsIssue contacts are contacts you can't reach by email or text because they bounced, unsubscribed, or opted out. Here you'll learn how to spot them on a contact, a mass…
- Texting 101: How to Send & Manage Text MessagesHow to send individual and mass text messages in VipeCloud, text contacts you select on the Contacts page, schedule texts, personalize them with merge tags, use text templates, mark a…
- How to Search for Contacts, Opportunities, and Accounts
- Texting Error Code LookupHow to open the error details for a failed text and look up what each carrier error code or pre-carrier failure reason means.
- How To Set The Custom Preview Text In HTML Templates
- How To Create And Use Modules In HTML Template BuilderHow to save a section of a Drag & Drop HTML template as a module and add saved modules to other templates.
- How To Make Email Buttons Trigger Texts, Calls, or Emails
- Texas Senate Bill 140 (SB 140) and Text Messaging Compliance
- For Admins: How To Create Digital Business Cards For Your Team
- How to View and Manage Scheduled Emails and TextsHow to view, search, edit, reschedule, and delete scheduled mass emails, one-on-one emails, and texts.
- Email Signature Alignment and the %SIGNATURE% Merge Tag
- How to Check for Warning Signs of Email Reputation Issues
- For Users: How To Make Digital Business Cards
- How do I port my VipeCloud number to another service?
- How to Use the Mass Emails PageHow to review mass email performance, view contact-level engagement, understand bot filtering, export engagement data, and pause or resume Advanced Mass Emails.