When you want a designed, branded email with images and buttons, use the HTML builder instead of rich text. This article covers the core building blocks so you can arrange them however your design requires.
How to Access the HTML Builder
Click Communication in the left navigation.
Select Email Templates.
Click Create.
Select HTML Builder to open the editor.
Quick Walkthrough
Core Content Blocks
The HTML builder uses drag-and-drop content blocks. Each block serves a specific purpose:
Text - body copy, introductions, closing lines, and any written content
Image - logos, photos, and graphics
Button - calls to action with a clickable URL
Spacer - adds breathing room between sections to control visual spacing
How to Add and Arrange Blocks
Find the block you want in the left panel.
Drag it onto the canvas where you want it to appear.
To reorder blocks, drag them up or down on the canvas.
Click any block to select it and edit its content or settings in the right sidebar.
How to Configure a Button
Drag a Button block onto the canvas.
Click the button block to select it.
In the right sidebar, enter the button label text (what the button says).
Enter the destination URL in the URL field.
Adjust button color, size, or alignment as needed.
How to Send a Test to Yourself
In the upper right, click Send Actions
Click Send Test To Yourself
This will send a test email to the email associated with your account
