Summary of the Video
If you prefer to watch a step-by-step demonstration, the full training video is available below. This article summarizes the key points covered in the video, including where to find issue contacts in VipeCloud and best practices for managing them.
What Are Issue Contacts?
Issue contacts in VipeCloud include contacts marked as bounced, unsubscribed, spam reported, or opted out of communications. Keeping track of these contacts is essential for maintaining email deliverability and ensuring your newsletters and bulk emails reach engaged recipients.
Where to Find Issue Contacts in VipeCloud
1️⃣ Checking an Individual Contact’s Issue Status
If a specific contact reports that they are not receiving your emails, or if you want to verify their status, you can:
Go to the Contacts tab.
Search for the contact by name or email.
Check for issue badges (e.g., Bounced, Unsubscribed, Spam Reported, Opted Out) displayed next to their email.
Click on their record to see the bounce reason and other details.
📌 See Video Timestamp: (00:02:56)
2️⃣ Reviewing Issue Contacts in Mass Email Reports
When you send newsletters or bulk emails, VipeCloud automatically tracks issue contacts and delivery failures. To view issue rates:
Navigate to the Communication tab.
Click on Mass Emails to see a list of previously sent emails.
In the Issues column, check the number of contacts that bounced or unsubscribed from that email.
Click on the issue count to see a detailed breakdown of affected contacts.
This is useful for monitoring sender reputation and adjusting your lists to prevent future deliverability problems.
📌 See Video Timestamp: (00:05:18)
3️⃣ Filtering Issue Contacts Within a Contact List
If you want to identify issue contacts within a specific contact list (such as your newsletter subscribers), follow these steps:
Go to the Contacts tab and select Contact Lists.
Open the list you want to review.
Use the Filter View dropdown at the top to segment contacts based on their email status:
Active for Emailing – Safe to send emails.
Bounced – Previously failed delivery.
Unsubscribed – Opted out of receiving emails.
Undeliverable – Invalid or blocked addresses.
Filtering this way ensures you are only sending to active, deliverable contacts and helps prevent repeated bounces that could harm your email reputation.
📌 See Video Timestamp: (00:06:27)
4️⃣ Viewing All Issue Contacts Across Your Account
To get a comprehensive list of all issue contacts in your VipeCloud account:
Click on Issue Contacts in the left sidebar under Contacts.
Here, you’ll find three key sections:
Bad Emails – Contacts with incorrectly formatted email addresses.
Bounced Contacts – A full list of bounced emails and their reasons.
Unsubscribes – A complete record of contacts who have opted out.
You can search for specific contacts, export lists, and even override bounces when necessary.
📌 See Video Timestamp: (00:08:54)
5️⃣ Importing an Unsubscribe List from Another System
If you're switching to VipeCloud from another platform, it’s important to import your existing unsubscribe list to avoid accidentally emailing people who previously opted out. To do this:
Go to the Contacts tab and click on Import.
Select Unsubscribe List as the import type.
Upload a CSV file containing a single column with the header "email" and the list of unsubscribed email addresses.
Once imported, these contacts will automatically be marked as unsubscribed, ensuring they don’t receive unwanted emails.
📌 See Video Timestamp: (00:11:29)