The Email Settings page controls your email signature, office address, sending domain, privacy policy, tracking and alert behavior, mass email sending limits, unsubscribe behavior, and mass email footer. This article walks through every section on the page.
How to Access Email Settings
Click Communication in the left sidebar.
Click Email Settings.
The page opens with a Table of Contents at the top. Click any item in the Table of Contents to jump directly to that section instead of scrolling.
How to Update Your Email Signature
This section is inside Email Settings, under Email Signature, at the top of the page.
Edit your signature text and formatting in the signature editor.
Click the Insert Image icon in the toolbar to add an image.
Click Update Signature.
This will load when you draft new emails and will be the signature that is inserted into email templates using this %SIGNATURE% merge tag.
How to Set a Signature for Each Sending Address
If you send from more than one address, such as two connected mailboxes or a sending alias, the Email Signature card shows a tab for each address. The Default tab holds the signature used by every address that does not have its own.
Click the tab for the address.
Select Use my default signature or Use its own signature.
If you chose its own signature, edit it in the editor below.
Click Save.
See How to Connect Multiple Mailboxes and Choose Which One Sends for connecting more than one mailbox.
How to Update Your Office Address
CAN-SPAM requires a physical address on every mass email, so you need an office address before you can send one. Each user sets their own address in the Office Address section of Email Settings.
Enter your street address in Address.
To add a suite or unit number, enter it in Address Line 2.
Enter your City, State, Zip, and Country.
Click Update Address.
Your mass email footer pulls this address in through the %ADDRESS_MULT_LINES% or %ADDRESS_ONE_LINE% merge tag, so keep it current here rather than typing it into the footer. If the Address field is blank, the footer shows VipeCloud's office address instead of yours.
Configure Email Delivery and Routing
Domain authentication status - shows whether your domain is authorized to send through VipeCloud (DKIM and SPF verified), not yet fully verified, or not yet authorized. Account Admins finish setup on the Sending Domains page. Other users are asked to contact their account admin.
From address for emails sent through VipeCloud - controls whether your emails are sent on behalf of your domain or VipeCloud's domain.
Manage Sending Domains - opens the Sending Domains page, where you verify a domain you own and get its DNS records. Shown to Account Admins only. See Email Sync & Domain Setup.
Additional From Addresses - lets you send from other addresses on your own domain once it's an authorized sending domain. Available on the Enterprise plan.
How to Add Your Privacy Policy
This section is inside Email Settings, under Privacy Policy. This field is admin only, and there is one privacy policy per account.
The mass email footer pulls your privacy policy URL from here.
How to Configure Email Tracking Settings
This section is inside Email Settings, under Advanced Email Settings, in Email Tracking Settings.
Email Open Tracking - records when a recipient opens an email you sent.
Email Link Click Tracking - records when a recipient clicks a link inside an email you sent. A recipient who inspects a tracked link before clicking may notice it is a redirect rather than a plain URL.
Tracking decides whether your emails record opens and clicks at all. Alerts, in the next section, decide whether you get notified about them. Very few senders need tracking turned off, and turning it off removes open or click data from your reports, so leave both enabled if you're unsure.
How to Configure Email Alert Settings
This section is inside Email Settings, under Advanced Email Settings, in Email Alert Settings. Alerts are emails VipeCloud sends you when a recipient opens your email or clicks a link in it.
Select an option from the Email Open Alerts dropdown.
Select an option from the Click Alerts dropdown.
To get a confirmation when a scheduled email goes out, set Scheduled Email Sent Alert to Enabled.
Each setting saves as soon as you select an option, and an Email Setting Updated! message confirms it.
Email Open Alerts options:
Never - No open alerts. You can still see opens in your mass email reports.
Single Emails - An alert when someone opens an individual email you sent to one person, such as a sales email.
Mass Emails - An alert for every tracked open of a mass email, such as a newsletter.
Single & Mass Emails - Alerts for both.
Mass email alerts add up quickly. If 50 recipients open a mass email, you get 50 alert emails, so most senders choose Never or Single Emails.
Click Alerts options:
Never - No click alerts.
First time they click - An alert for a recipient's first click on a link, but not for repeat clicks.
Every time they click - An alert for every click, including repeat clicks by the same recipient.
The same alert settings also appear on the System Emails page, under Email Sending Notifications.
How to Configure Mass Email and Advanced Mass Email Settings
This section is inside Email Settings, under Advanced Email Settings, in Mass Email And Advanced Mass Email Settings.
Mass Email Default Type - Batch sends a mass email to all recipients at once. Advanced Mass Email sends at a rate of one email per minute per contact instead of all at once. Sending to multiple contact lists in a single mass email always sends as a Batch email, regardless of this setting.
Advanced Mass Email Daily Limit - caps the number of advanced mass emails the account sends per day. The default value is 0 (which means no limit set).
Tip: Advanced Mass Email Daily Limit is for AME users who send concurrent mass emails.
How to Configure Unsubscribe Settings
The Unsubscribe Settings section of Email Settings controls what happens when a contact clicks the unsubscribe link VipeCloud adds to the bottom of your mass emails.
If you're an Admin, select an option from the Are unsubscribes account wide or per user? dropdown.
Select an option from the Do you want a default of two-click or one-click unsubscribe? dropdown.
Select an option from the Do you want the default unsubscribe to be from the current list or all emails? dropdown.
Each setting saves as soon as you select an option, and a confirmation message appears.
Account wide or per user options (Admins only):
Account Wide - An unsubscribe stops mass emails to that contact from every user on the account.
Per User - An unsubscribe stops mass emails to that contact only from the user who sent the email.
Two-click or one-click options:
Two-Click Unsubscribe - The contact clicks unsubscribe, then confirms on the unsubscribe page.
One-Click Unsubscribe - Clicking the link processes the unsubscribe with no confirmation step.
Current list or all emails options:
Unsubscribe From List; Leave Unsubscribe From All Emails As An Option - Removes the contact from the contact list the email was sent to. The unsubscribe page also offers to unsubscribe them from all emails.
Unsubscribe From All Emails; Leave Unsubscribe From List As An Option - Unsubscribes the contact from all your mass emails. The unsubscribe page also offers a list-only unsubscribe.
Unsubscribe From All Emails; Do Not Offer Unsubscribe From List As An Option - Unsubscribes the contact from all your mass emails, with no list-only choice.
To add your own unsubscribe link or a single-campaign opt-out inside an email, see Unsubscribe Links.
How to Configure Your Mass Email Footer
This section is inside Email Settings, under Mass Email Footer.
Edit the footer content in the Mass Email Footer field.
Keep the merge tags for your unsubscribe link, privacy policy link, and address in place.
Click Update.
See Unsubscribe Links for a full explanation of how the footer, office address, and privacy policy work together, and when the footer does and doesn't appear.
This is the footer that will be inserted automatically when sending mass emails and series.