When you cancel your VipeCloud account, it stays active until the end of your current billing period and is then disabled. You can reactivate it later by logging back in and choosing a plan.
What Happens When I Cancel My Account?
Your account is flagged to not renew at the end of your current billing period. It stays active until that period ends, and is then disabled. You receive an automatic system email confirming that your account was disabled.
If your account was on a grandfathered pricing plan, cancelling ends that pricing. If you reactivate later, you pay the pricing in effect at that time.
How to Prepare Before Your Account Is Disabled
Before your billing period ends, export any data or assets you want to keep, such as landing pages and sign-up forms. After your account is disabled, you can't access them.
How to Reactivate Your Account on Pro or Enterprise
Log in to VipeCloud with your existing email and password.
Under Choose an Account Type, click CRM.
Click Pro or Enterprise.
Select Annually or Monthly.
Click Go To Checkout.
Enter the number of users in Seat Count.
To add Vipe AI on Enterprise, check Add Vipe AI to my subscription, then click I Agree & Add Vipe AI.
Click Purchase and complete payment.
You're billed for the seat count you enter. To return as a free Guest instead, click Guest under Choose an Account Type, then click Confirm Reinstate Free Guest Account.
How to Reactivate Your Account on FSE
FSE is offered to every account that reactivates, including accounts that were on a CRM plan before.
Log in to VipeCloud with your existing email and password.
Under Choose an Account Type, click FSE.
Select your billing interval.
To add Vipe AI, check Add Vipe AI to my subscription, then click I Agree & Add Vipe AI.
Click Purchase and complete payment.
FSE is priced per account, not per seat, so there is no Seat Count field.
Is the FSE Setup Fee Charged When I Reactivate?
Not if you reactivate on FSE within 30 days of your account being disabled. Your account was already set up once, so the Setup & Implementation section shows the fee crossed out and marked Waived. After 30 days, the setup fee is charged and shown in the Setup & Implementation section and the order summary.
Key Notes
Automatic system emails keep you informed about your account's status during and after cancellation.
Community and Plus are no longer available when you reactivate. CRM accounts choose Pro or Enterprise.
Vipe AI can be added when you reactivate on Enterprise or FSE.
Coupon entry only appears on accounts where we've turned it on. If you have a coupon from us, reach out before you reactivate.