The Opportunities page is where you manage your deals and visualize your pipeline. This article walks through what you're seeing on this page, what each button does, and how to use the pipeline effectively as an individual user or as part of a team.
What Are Opportunities?
Opportunities are how you track deals inside your business. Each opportunity represents a potential deal and lives inside a pipeline stage. This allows you to:
Track where deals are in your sales process
See how full each stage is
Identify stalled or aging deals
Forecast revenue based on deal amounts and stage percentages
Top Controls - Search, Create, Filters, and Pipelines
At the top of the Opportunities page, you'll find several key controls.
Search Opportunities
Use the search bar to quickly find opportunities by name. This is helpful when you know the deal name but don't want to manually scan your pipeline.
Create a New Opportunity
Click Create to manually add a new opportunity. If creating from a contact record, the opportunity will automatically link to that contact. If creating from this page, make sure to associate the correct contact or account manually.
My Opportunities vs. All Opportunities
Views appear as tabs in a row above the board or table. My Opportunities shows the opportunities you own. All Opportunities shows every opportunity your role gives you access to. Managers also have a Managed Opportunities view.
Click the My Opportunities or All Opportunities tab.
If the view you want isn't a tab, click More and select it from the list.
To keep a view in the tab row, click the star next to its name.
The tab row shows your starred views first, then views you used recently, up to six tabs. If your account uses a different name for opportunities, the built-in view names use that name.
If an opportunity looks missing, check which view is open first. Having My Opportunities open is the most common reason a pipeline looks incomplete.
Switching Between Pipelines
If your account has multiple pipelines, use the pipeline selector to switch between them. Each pipeline has its own stages and its own set of opportunities.
Who Can See Which Opportunities
What the All Opportunities view shows depends on your user role.
Admin - Sees every opportunity in the account.
Manager - Sees their own opportunities and those owned by people on the teams they manage.
Member - Sees their own opportunities, plus opportunities owned by teammates on teams with member data visibility turned on.
Each pipeline also has its own Pipeline Visibility setting in Edit Pipeline. A user the pipeline isn't shared with doesn't see the pipeline or any of its opportunities. Admins always see every pipeline. See Pipelines & Their Stages to change it.
Pipeline Summary Badges
At the top of the Opportunities page, you'll see a row of summary badges showing Open, Won This Month, Lost This Month, and New This Month - each with a total dollar value and opportunity count. These give you a quick snapshot of pipeline health without needing to run a report.
Below the toolbar, each pipeline stage displays its own summary showing the number of opportunities, total value, percentage of the open pipeline, and average days in stage. This makes it easy to spot bottlenecks and see where deals are concentrating.
How to Edit Pipeline Settings and Stages
Click Edit Pipeline to access pipeline settings, manage stages, configure rotting thresholds, and control pipeline visibility. See Pipelines & Their Stages for a full walkthrough.
Board View vs. Table View
You can switch between two main views of your pipeline.
Board View
Visual, column-based layout. Best for seeing the health of your pipeline at a glance and for drag and drop movement between stages.
Table View
Spreadsheet-style layout. Better for reviewing large amounts of data or when applying detailed filters and sorting by specific fields.
In table view, you can choose which columns appear, their order and how opportunities are sorted, and switch to a column view your Admin has shared. See How to Customize Table Columns and Share Column Views. The Columns button is only available in table view.
Card Layout - Customizing What You See
Click Card Layout to control what appears on each opportunity card in Board View. You can add, remove, and reorder fields to make cards more compact or more detailed.
Showing Days in Current Stage
Under Standard Fields, you can enable Days in Current Stage. When selected, each opportunity card will display how many days it has been in that stage. This helps identify stalled deals, inefficient stages, and opportunities that need follow-up.
Rotting Indicators
Rotting indicators are visual cues on pipeline cards that flag opportunities with no recent activity.
Yellow card - the opportunity has had no activity for at least as many days as the warming threshold set on that stage or pipeline
Red card - the opportunity has had no activity for at least as many days as the rotting threshold
Thresholds are configured in pipeline and stage settings. See Pipelines & Their Stages for setup instructions.
How to Filter Opportunities and Save a Filter View
Filters appear as chips in the Filters row above the board or table. The board or table updates as soon as you apply a filter, and Unsaved changes shows until you save or discard.
Click Add filter in the Filters row.
Select a field from the Field dropdown, such as amount, owner, or stage.
Select a condition from the Condition dropdown.
Enter or select a Value.
Click Apply.
To keep these filters as a view, click Save as new.
Enter a name in View name.
Click Save view.
To change a filter, click its chip. To remove one, click the x on the chip. To drop every unsaved change, click Discard. On a view you own, a Save button also appears, which updates that view instead of creating a new one.
Admins see two more settings when saving a view:
Show records - Just mine searches only the opportunities you own. Everyone's searches every opportunity in the account.
Who can see this view - Everyone in the account, Specific teams & people, or Only me.
Managers and Members save views for themselves only. Only an Admin can save a view that shows everyone's opportunities or share a view with other users.
How to Share, Rename, or Delete a Saved View
The tab of the view that's open has an arrow that opens a menu for that view.
Open the view.
Click the arrow on the view's tab.
Select Who can see this, Rename, or Delete view.
To share the view, choose Everyone in the account, Specific teams & people, or Only me.
Click Save.
Who can change a view:
Only the view's owner or an Admin can rename it, save changes to its filters, or delete it. Anyone else who can see it can click Save as new to save their own version.
Only an Admin sees Who can see this, so only an Admin can share a view.
Editing a shared view doesn't change its owner.
Starring a view someone else shared creates a personal copy owned by the person who starred it.
Deleting a view removes it for everyone it's shared with, and a deleted view can't be restored from your account.
Because a deleted shared view can't be brought back, we recommend having one person own and edit each shared view.
Working Inside the Pipeline
Drag and Drop
Move opportunities horizontally between stages or reorder them vertically within a stage.
Open an Opportunity
Click any opportunity card to open the full record. Click the linked contact name to jump directly to that contact record.
Inline Editing
Fields with a dashed underline can be double-clicked to edit directly from the board without opening the full record. Common examples include summary and amount.
Reassign Ownership
Click the owner field on a card to change who is responsible for the opportunity. Useful for managers redistributing workload across a team.
An opportunity created by an automation is owned by the user chosen as the owner in the automation's Create Opportunity action, not by the contact's owner. To give it to someone else, change the owner on the card. See Automations Overview for the Create Opportunity action.
Quick Actions from the Opportunity Card
Using the action buttons on an opportunity card, you can:
Quick view the linked contact
Edit the contact
Send an email
Send a text (if texting is enabled on your account)
Navigate to the contact's activity feed
This lets you take action or review recent communications without leaving the pipeline.
Why Can't I See an Opportunity I Created?
Work through these checks in order.
Check which view is open. My Opportunities shows only opportunities you own, so click the All Opportunities tab.
Check the pipeline. Each opportunity shows only in its own pipeline, so switch pipelines with the pipeline selector.
Check the Filters row. Remove any filter chips, or click Discard to drop unsaved filters.
Check the owner. If an automation or a teammate set someone else as the owner, you see it only if your role gives you access to that user's opportunities. Ask an Admin to find it and reassign it to you.
Check pipeline visibility. If the pipeline isn't shared with you, ask an Admin to add you under Pipeline Visibility in Edit Pipeline.






