0:03

hello everybody really excited to show you to show you around Suites and

0:09

parties and so because this is a live stream we're just gonna wait two minutes

0:15

just to let people uh file in here so yeah once this has been once it's uh two

0:22

past the hour we'll uh we'll begin

0:53

and in case you're just joining us right now um you are tuned into the sweets and parties uh intro

1:02

live stream and we're just going to wait another minute or so to make sure that everybody has a chance to to join here

1:10

and then we'll we'll get started

1:51

all right let's uh let's get this going so yeah for those who don't know me my

1:57

name is Drew and I handle customer success here at vibecloud and we're really excited to introduce you to

2:05

Suites and parties and um yeah just wanted to welcome you to this live stream and just

2:13

give you an idea of how we're going to be approaching this uh we're going to spend about 10 or 15 minutes talking

2:19

about what sweets is we're going to demo it um and then after the demo portion

2:27

we're going to answer your questions so feel free to if you're if you're tuned

2:32

into our suite you can just comment or chat in there any questions that you

2:38

have if you're just look if you're just joining us through YouTube you can chat

2:44

your questions there into uh YouTube and you can send those in at any time but

2:50

we're going to answer them after we're done with the demo itself so first and

2:57

foremost why did we make sweets well it's uh kind of because if you

3:03

haven't noticed Facebook has been kind of uh kind of unpleasant lately um you

3:08

know it's really been making it a challenge for small businesses to to communicate with their customers with

3:16

their teammates through groups uh it's been a pretty rough year for businesses using Facebook groups like you know

3:23

software like VIP Cloud can't even post into groups anymore uh the algorithm has

3:28

all sorts of issues you know it's just uh it's been it's made doing normal things that should be

3:33

easy and fun it's made them just a pain and so our goal is to bring back a

3:42

reliable and easy and importantly too a fun experience for everybody to engage

3:49

with their customers and with their teams and so you know basically in short

3:57

you know if you're wondering what what sweets are and what parties are in VIP Cloud sweets are your customer group

4:06

basically or your unit or your team group sweets are the uh basically what

4:12

you would use for a group that is ongoing something that doesn't have a an end date to it something that you

4:20

building over time and so it's you know quite possible that you have actually joined the vi Cloud Suite in order to uh

4:28

to watch this and so you're able to kind of see what that experience is there and

4:34

we're going to be walking through this uh later in the live stream too now

4:39

parties are just that they're for these uh Standalone events something that has

4:46

a sequence of posts that are predefined that you just hit hit go on and they

4:51

just run their course and then you're just able to kind of jump in here and there answer comment chat things like

4:57

that in that uh in that in that party and then it has an an end date because

5:04

after all it's an event it has an end date and something that we're bringing to the table that I think you're really

5:10

going to be excited about is the fact that you know you've got this audience built here you don't want to lose that

5:17

those people are you know people you want to be engaging with so we're going to make it really easy to have people

5:23

who are in a party funnel into your uh into your ongoing Suite your customer

5:29

Suite and um yeah so let's uh let's just jump

5:34

right into the software so you can see what we've got going on

5:46

here all right so I've got an example party going here it's called a

5:53

Glam and glow party and scrolling through here you'll

5:58

see that as far as like these these posts go and the liking and the commenting this

6:06

is really quite similar to what people are used to you know you're able to put

6:13

images in of course emojies uh as you are probably well aware you can you can live stream right

6:20

into here even using streamyard for instance which is what we're using right now and what you can no longer use in

6:26

Facebook groups and people can comment you can

6:31

reply back to them you can like so it's that that fun engaging experience that

6:37

everybody is used to so going back up

6:43

here we've added a couple of really cool things that you don't have in Facebook

6:49

like a chat so in this chat people can actually kind of interact with each other they

6:55

can have fun commenting having dialogues back and forth uh it's a nice fun

7:01

engaging place where uh where people can can uh can talk with one another without

7:07

having to just be purely in comments we still got the post comments you know if somebody wants to respond to something

7:13

specific but here people can you know you can ask ice breakers and stuff like

7:18

that and you can also see your your guests

7:23

here you see everybody who's joined they have they have their own like little profiles and stuff they can have their

7:29

profile images and you can send them individual

7:34

chats too really important right because the Fortune's in the followup after all right

7:44

so and they can of course respond there you know through the browser through the mobile app you can uh you can have a

7:51

dialogue back and forth also you might have noticed we''ve

7:57

got these what we're calling actions here so here's where you can have like calls to action you know join my VIP

8:05

Suite book a one-onone pamper session whatever you want to be driving people

8:10

towards or just making it really convenient for them to uh to do something they they can do that right

8:17

there it can link to wherever you

8:22

like so I now want to show you what it's like for somebody to

8:29

to to join one of your parties because after all we know that this is really top of mind it's very important that

8:37

people are able to um to to to join your party really easily because after all

8:44

this is going to be new and you know people don't always love change so let

8:51

me let me show you what that looks like

9:03

so I'm going to be simply grabbing my invite link pasting it in here so this is the

9:11

party link that you'll be you know sharing on Facebook or um you know

9:17

sending out on on on any kind of messenger app that you have this is what people are being invited to and as you

9:23

can see like this experience right here this is from your guest who's just clicked on the link they can already see

9:29

the party all they had to do was click on the link and now they're able to see what's happening in the party they're

9:35

able to see what they're missing and uh they have reasons now to want to join

9:42

all these cool deals going on these fun games that are happening if your live stream is going

9:49

you can they'll see the live stream that is uh that's happening at at that very moment and once they feel moved to want

9:57

to actually join and participate all they have to do is make a login and it's

10:04

really really easy for them to do exactly that so I'm going to click right here join to

10:10

participate you can see like if they already happen to have a VI Cloud login they could just use that but if they

10:17

need to make a new login it's uh here it's as easy

10:24

as putting in their email putting in the password that they want

10:30

click join the

10:36

party and then now all they need

10:41

is the verification code that was emailed to them so I just opened up my email I grabbed the verification

10:52

code put in the name and confirm verification

11:05

and there we go now we've joined the party we've got our login made and we

11:10

can start to we can start to

11:17

engage so nice and easy really low bar for entry and now they can engage with

11:24

the party and so that they're going to be

11:30

able to actually take a step back so one thing I want to mention too is the reason we are requiring a a login is

11:40

because we want to make sure that this is a really fun experience for everybody and this this helps with addressing the

11:46

issue of like just unpleasant people join the party ruining it for everybody

11:51

uh this way if somebody is a bad apple or something you can you can remove them

11:57

from the party and just you know continue having fun with everybody else that's in

12:02

there um also I should mention that you know let's say somebody they they log in

12:08

they they join your party you they can download the mobile app and get push notifications to their phone every time

12:16

that you know somebody engages with the chat or there's a new post or you know

12:21

you send them a message to check in with them their phone's going to buzz when that happens and also coming very soon

12:28

there's going to be a daily email that they receive saying like what what they missed so if they missed any chats

12:36

they'll see that and if they miss any posts they'll also see that in the in the email

12:43

too so now I want to show you uh you know what it's like in a

12:50

suite so we've looked at the parties these are for those onetime

12:57

events and so here is a a sweep oh let me uh let me share

13:10

I'm all right there we go so here's the suite um as you'll see it's a very very

13:19

similar experience so once you're familiar with one you're going to be familiar with the other and really the

13:26

biggest difference is just that party has has an expiration date and a suite is ongoing it's a community that you are

13:32

building over time and so looking through here you know you can again you can have any

13:38

kinds of sweet specific uh actions that you want you can promote your parties

13:46

you see like here is an example I'm promoting this very party that we're looking at here's that Alex Dean who was

13:52

previously commenting on my uh on the party so very very similar experience

13:58

here here um just that it goes on uh

14:05

indefinitely and um let's see here yeah I think that's uh I think

14:10

that's about it for the demo um so we're gonna see Adam here has been watching

14:19

your uh comments and chats So Adam what do we

14:25

have hey there um we have we have no comments so far at least that I've seen

14:30

But I do have a couple things that I can mention um first is privacy

14:37

options oh wait a minute there are here

14:43

um sorry we do have comments

14:50

um hi Bridget thanks for being here um when I sign into VI cloud is that via

14:55

the account I have with Shan or do I need to make an additional account it's uh so so if you already have a VIP cloud

15:01

account um you can join you're signing into the exact same account so you can join parties you can join suets um all

15:08

of that and and you can just do it um can you go live in Suites yes we're going live in a suite right now uh from

15:14

Terry and so um yeah just hit the play button and uh you can you can go live

15:20

we're going live through streamyard uh you can also go live directly uh through YouTube um those are the two platforms

15:27

we support right now um and in streamyard it's not a custom rtmp you go streamyard to YouTube and then you get

15:34

the YouTube link um so great questions there um I want to mention the Privacy

15:41

options so for a suite if you do have

15:47

um oh sorry we're getting more questions um we're actually in the process of

15:52

updating this so that the comments pop up in real time uh and so that will be a cool little cool add Carol's asking can

16:00

you see who is watching you live that is a YouTube feature and I don't

16:07

know um yeah I'm not sure if YouTube does that obviously they comment you can see that but I'm not sure if

16:14

YouTube gives you that Insight let's see it says uh sweets is

16:21

not so Julie is having issues adding a comment in sweet and sweets that's

16:27

interesting um Shelly if you uh Julie that could be a

16:32

bug I'm not sure why there are other comments popping in here Julie also has a question here about if there's an

16:38

additional cost for sweets yeah I'll go ahead and handle that so is the comment part different

16:44

from the chat yes the comment is different than the chat um okay so Co so joining sweets joining

16:50

parties totally free so all of your guests everybody that you do uh that you

16:57

want to invite just like in Facebook it's there's zero cost right zero barrier to entry if you want to host a

17:03

suite if you want to host a party um then there is an additional fee um if

17:09

you have no other VIP Cloud relationship then it's $15 a month um or 150 for the

17:16

year you can save a little bit uh on the monthly uh if you have if you're if you have a VIP cloud account then it's only

17:22

$10 a month um and so that's because you know we don't sell your data we don't do

17:27

advertising we're not we're not a Facebook um and so we do have to cover you know the costs of actually managing

17:33

this but I think these costs are much more competitive than other options I've seen out there and um and hopefully

17:40

that's that's very reasonable um let's see is uh so a couple other

17:48

questions here I see here there are six comments but I'm not

17:53

able uh let's see Shelly if you could send a screenshot or perhaps perhaps

17:59

refresh your page she said she's seeing those comments but not able to see them perhaps uh

18:04

refresh uh and then Bridget is the comment part different from the chat yes so comments on a post

18:10

are uh comments on a post um and then if You tab over to the chat feature um

18:18

that's where there can be chats um so if you scroll all the way up in the suite you have the feed in the chat um and and

18:26

that's a group chat and then um individual chats are an option as well go into some details there see view

18:36

more well Julie also has a question about can you schedule posts in batches

18:42

for these parties and yes absolutely you can make we call that a sequence

18:47

template where you know you just predefine what uh what a party sequence

18:52

is going to look like and then you uh you just you just post that out and you can uh and that's template that you can

18:59

just repeat as many times as needed um however your second part of the question

19:05

about you know if so can we port in what we have built from say C share um that

19:12

is not something that you can do uh you will have to you know remake that uh

19:18

that sequence but once you've got it it say it's repeatable just like it is in say a s share and I do believe that some

19:26

vas offer that at an hourly rate um and so uh it oh that's that's kind of a

19:32

perfect job for a VA as well is to to copy and paste them over um had a couple other questions um Dana

19:41

asked uh you know she knows that there's parties available how do you access them

19:48

and that is uh looking up sequences and so uh on the left sidebar

19:55

uh in your VIP cloud account uh it you'll either see sequences as a main

20:01

header or um under your communication tab clicked social and that'll drop down

20:06

and then you can go to sequences um and then they are they are shared with

20:12

you really quickly yeah Drew you able to demo that

20:18

yeah so that's just over here in your left side under engagement you'll have

20:24

sequences and you know here under my sequences these are going to be all of the ones that you have they that are

20:32

like yours that haven't been shared with you but then under shared with me you might have to look in there in case

20:39

maybe you have an admin or a VA who has shared sequences with you you'll find

20:44

those listed out here if they have been shared with you and if your sidebar looks a little

20:51

different uh there are a couple of different sidebars you can toggle between so just toggle to the Sweet

20:57

sidebar and that's that's the easiest thing right up here if it's if you're under Communications CRM it's just going

21:03

to be easiest if you're doing anything social uh or SE or U or Suites related

21:09

just click up here go to Suites and then it's going to be streamlined for doing all things suets

21:16

and social

21:21

posting oh good Shelley said uh she refreshed and it's all there yeah so we're working on getting the uh the

21:28

comments to to show up in real time um Tiffany it's interesting you had to

21:33

refresh a couple times to see it um yeah this is brand new we gota you know we're we're getting it bulletproof we're

21:39

getting there um I was watching in viite Cloud sweets and when I refreshed my

21:44

screen it bumped me into YouTube interesting you might have maybe click the title um that's just all embedded

21:51

videos if you click the title uh it will bump you over to YouTube um because this is a it is a YouTube video

22:02

okay I

22:07

think then I had to restart the live video yeah uh Carol so you do have to hit the you do have to hit the play

22:13

button that's a it's an embed just permission thing you can't just start playing videos when it

22:19

loads um so yeah so we will get the comments

22:24

to just kind of pop up uh that's something that we're definitely working on uh and might even be a little bug it

22:30

should I think be working but otherwise this all I think looks great couple other

22:37

things we do have one more question if uh oh here we go y Julie can you go live

22:43

using Zoom or just streamyard uh currently just streamyard uh streamyard and YouTube are the ones that work a

22:49

streamyard through YouTube um if Zoom can stream into YouTube that I'm not

22:54

familiar with that then you can do that but we don't work directly with zoom yet uh zoom's actually very difficult to

23:00

work with um so we do have an integration where you can upload custom backgrounds to zoom but they are a

23:06

frustrating company to work with um couple other things I'd like to

23:14

add is uh privacy you have complete control as to whether guests can see

23:19

other guests and so you can as the host you can turn on the um uh the ability to

23:27

see guests or not um otherwise you know just you as the admin will always be able to see them of course and remove them you can make

23:34

other people admins uh and they can uh then approve and deny people um if you

23:40

have that as a as a thing or remove people from the group and um there are two privacy levels for that link so Drew

23:47

demoed the party level privacy where you can see all the posts just by going to the link um you might not want that for

23:54

your Suite let's say you have a you know a VIP Suite or something special you

24:00

might want to require that there there's an approval process for them to join um

24:05

in which case they would just see that that you know enter your email and password first it would shoot you a note

24:11

to approve them but we do have allow list so you can you know have a contact list that says everybody with this email

24:17

will just automatically be approved but um but there is that that extra level of privacy for you um and I think the

24:25

biggest the biggest probably takeaway I think from all of this is that over the

24:30

you know even when Facebook was working it was frustrating and now it's getting nearly impossible to use right they're

24:36

cutting out they've cut out the API for groups they've cut out going live

24:41

they're now blocking links um our links other people's links YouTube links are

24:47

kind of working but we'll see if that um that you know how long that works um

24:54

and here um and you can never ever talk to a human being at Facebook so if you wanted something done it just it was it

25:00

was a black hole and here we listen to our customers we build things we fix things we you know we're we're here to

25:06

build this for you and we're really excited about that um Julie asked a question can you

25:12

go over more Facebook groups versus this um I think that covers it a little bit

25:18

um it's it is very similar in that it's you know it can be a private place there's a feed there's chat there um we

25:26

have the party component which is like a events um but I think a lot of people

25:31

are very frustrated with Facebook of course it's where people are and so I understand how they're you know it can be a big X Factor are people going to

25:38

want to join this and that's why we've made it totally free for your guests we've made it so that they don't even

25:44

need to log in they can just go to the link um but in order to engage you can't have Anonymous internet people engaging

25:49

and so we do do have a small barrier but all we literally ask for is an email and

25:55

a password and so it's it really is a as little as possible and that's because we're not generating income from data

26:02

and so we don't need all of that information um so Julie I hope that clarifies a

26:08

little bit I think another thing that's worth pointing out is that we're we're doing this with supporting small

26:14

business owners such as yourself in mind so we that's why we're including things

26:19

like those action links that could actually just go completely off of bcloud property like Facebook doesn't

26:25

want you to do that it doesn't want your guests to go to your in touch because Facebook doesn't make any money from

26:32

that or or if they're going to do that you're gonna have to advertise and it's going to cost you money so we're here to

26:37

support you first and foremost yeah and if you look at our own

26:42

Suite if you scroll up to the top here you can see we have our own action links our health center um we have an

26:49

affiliate program we have a bonus this month where you get double commission for anybody referred in July and we'd

26:55

love to know what topics to cover next this live stream is going to happen weekly we're going to do this weekly it's going to uh we're going to do some

27:01

deep dives into Suites we're also going to cover all the other things that we do emailing um posting to Pages automations

27:09

signup forms texting uh all sorts of stuff and so this is here to this is

27:15

here to help you uh you know learn and and for us to listen to you and hear the questions you have and that influences

27:21

our product right people are asking I can't find this in the product we make it easier to find um let's see another

27:29

question came in Julie can you do unlimited party s yes you can do unlimited parties you can have unlimited Suites as long as you have the add-on or

27:36

the sweets only subscription you can do as many as you want and I was doing party swees and then moving them to a

27:42

private customer Group after that's perfect and frankly that could be on Facebook it could be in sweets um again

27:48

as Drew said we're okay with you leaving our platform you could have an action link that says join me on Facebook from

27:53

your parties um and and that's allowed we're not not allowed that um you could

27:59

also uh you know have it be a customer Suite um and so we're we're there's a

28:05

lot coming there's a lot more coming we're building some really cool automations around this and all of this another big difference between Facebook

28:11

is this is designed for your sales and marketing it's designed to help you build your business whereas groups in

28:17

many ways were an afterthought at Facebook part of the reason uh the scuttlebutt they shut down the API is it

28:23

was just such a scotch tape piece of work put together um that uh it just

28:28

just got too complicated and so this is designed for you to grow your business from the ground

28:34

up I think that's it on the questions Dre I don't see anything else um

28:43

yeah let's see here uh here we go couple more um just

28:49

wondering if we create a link and post in Facebook will they block that or remove it so our customers can't see it

28:56

we we have no no idea what's going on with Facebook um my best guess because

29:04

in the the I'm getting more and more data points that this is kind of happening is they are identifying

29:11

behaviors among groups of people and so because you know a lot of people are

29:16

connected to a a one VA or another they are identifying that hey everybody is

29:23

suddenly sharing this link or everybody is suddenly sharing this link and and

29:28

they don't like that behavior because that is that is exactly how disinformation were to spread um as much

29:34

as it feels like I think this we we all feel like we're being targeted that this use case is targeting us exactly um who

29:41

knows with the party links uh can you post those on Facebook in theory you should be able to um you

29:49

know you're not going to have an army of people sharing your party link and so I think you know there's there's a good

29:55

chance that that will continue to work um you will also be able to text it out to email it so on and so forth

30:04

um yeah Terry said yeah so Facebook is and and it's not they there's not a

30:09

human doing this this is all AI this is all entirely Ai and it's and it's get

30:15

getting a hints of actions from here and there they don't care if it's an appropriate or not they see

30:22

just yeah random stuff some of some of what they claim is inappropriate simply

30:27

means it's off of Facebook um and and that's very frustrating like you if you

30:33

have a video to post they really want you to upload it to Facebook um they really don't seem to like sharing

30:39

PDFs um but uh but also what's also very frustrating about this is if like one person Flags it if there's a bad apple

30:46

out there in your network and one person Flags it or another person Flags it that that could trigger taking it down too um

30:53

so Facebook is is just it's become very frustrating know that's we wish I mean

31:00

honestly I we we wish we didn't have to build Suites but we spent the first half of the Year doing this but we're here

31:06

we're now super excited about it and um uh and now we're getting back to

31:11

building the other stuff we wanted to build uh that was all it was all really awesome while also improving sweets but

31:17

you know it is what it is Facebook Facebook is so powerful they don't seem to really care

31:25

anymore uh can you add more emojis for emails uh from Dana um can you add more

31:32

uh yeah we have a pretty big library of emojis um but uh we will see what we can do

31:39

um I think we have a couple thousand emojis um if there's a yeah let me know

31:45

there's a Dana please email uh support at VIP Cloud if there's like a particular set of emojis or something

31:51

that you're looking for yeah be curious yeah if you can share some specifics about the Emojis uh that would be

31:56

helpful because who knows maybe we already have it in there um

32:02

yeah and yeah Julie has a question here uh about so to be clear this will send

32:08

an email every day there's a post in a suite and that's the only notification during a party uh well if they download

32:15

the mobile app they they'll have a a push notification so that's actually the ideal situation is I would say just you

32:23

know create some kind of incentive for them to download the mobile app

32:28

especially as your first hosting parties uh with VIP cloud and then their phone

32:34

will buzz in real time and that's the ideal situation but we're creating that email as a back stop to make sure that

32:41

because we know not everybody's going to download the uh the mobile app especially to start and so this is just

32:46

to make sure there's a fail safe that they are not missing out on chats and and put and post notifications and

32:52

things along those lines

33:02

very good all right everybody well thank you

33:08

all I think I think we're GNA go ahead and call it we'd like to keep this to just a you know half hour with about

33:14

half demo half Q&A um obviously we expect a lot more Q&A for a brand new feature like this um but uh but if you

33:21

have any questions please um please you know let us know oh here's Sony

33:28

uh how to set up a party yes we do have a help center article on that um we will

33:35

uh we will add it in the comment um right after this so yeah I think we're

33:40

gonna we're gonna be doing more of these live streams too and in these live streams we're going to be going the goal

33:47

here today so Sonia you actually didn't really miss how to set up a party here because we were really just talking

33:52

about what parties are and what Suites are in VI cloud and so we are have a

33:58

help center article that discusses that we'll be sure to send that over to you and and then yeah there's going to be uh

34:04

you know next week at this time we'll be doing another one of these um and for sure we'll soon be talking we'll be

34:10

doing one of these as well that's just purely talking about how to set up a

34:18

party wonderful all right thank you everybody we're really excited for this and um and please keep the questions and

34:25

and all that coming this this sweets is for you it is so let us know how it can be better for you thank you so much and

34:32

we'll see you next week yeah thanks so much for tuning in guys have a good one