The chat widget is an excellent resource for nearly all things support-related.

It's the green button in the bottom right of nearly every screen in VipeCloud in the web app.

It has a lot of functionality, and it's constantly getting smarter and more useful as time goes on. Let's go over the various things it can do:

Here you can type in a question and you'll get an instant reply 24/7 from the AI bot which has been trained on our entire help center. It will provide you with a custom response to your question, links to the articles that it used to give you that response, and the option to ask it a follow up question or to talk to a real person.

It's the best of both worlds: an instant, intelligent AI reply - and easy access to human support.

When you are chatting with a person, you'll get replies in the chat widget and in your email, so there's no need to be tied to your desk between replies.

Here you can get easy access to our help articles.

You can also find our help articles here:

Wondering if VipeCloud is down? Here you can see if there are any known issues that are causing downtime.