If you forgot your password, you can reset it from the login screen. VipeCloud emails you a link to create a new password.
How to Reset Your Password
On the login screen, click Forgot Password?.
Enter your account's email in the Email field.
Click Reset Password.
Open the email from VipeCloud and click the link to create a new password.
Can VipeCloud Send Me a New Password?
No. VipeCloud doesn't create passwords for its users. You create your own password when you first sign up, and when you reset it, VipeCloud sends you a link to create a new one.
Why Didn't I Get a Password Reset Email?
Check that you entered the email address on your VipeCloud account.
Check your spam folder.
Add VipeCloud as a safe sender, then request a new reset email. See Add VipeCloud to Your Safe Senders List.
If you've added VipeCloud as a safe sender and still don't receive the email, send VipeCloud Support screenshots of your safe sender settings and we'll help from there. You may also need to involve your email provider's support team.
Didn't Get Your Verification Code?
When you sign up for a new VipeCloud account, including a guest account, VipeCloud emails you a 6-digit verification code. This is separate from the password reset email, which sends a link instead of a code.
Check your inbox for an email from VipeCloud, then your spam folder.
If the email isn't there, click Resend Email Verification on the verification screen.
Enter the 6-digit code in the Verification Code field.
Click Confirm Verification.
Each new code replaces the previous one, so use the code from the most recent email.
Why Can't I Log In After Resetting My Password?
A mistyped password or a saved old password usually causes this. To rule out a typo, use the copy and paste method:
Open a text document, such as Notepad, Word, or an email draft, and type your new password there.
Go to Forgot Password and reset your password, copying and pasting the password from your text document.
Log in again, copying and pasting the password from your text document.
Click the view password icon (eye) to check the password before you submit it.
If that doesn't work, try other causes:
Private window - repeat step 3 in an incognito or private browser window. See how to open a private window.
Browser autofill - your browser may be filling in your old password without you seeing it. Open your browser's saved passwords page (in Chrome, chrome://password-manager/passwords), then update or delete the saved VipeCloud password.
Browser - try a different browser. It's uncommon, but Chrome has occasionally blocked a login with a new password.