Reset Your Password
If you forgot your password, you can reset it by clicking "forgot password" on the login screen.
This will take you to a page where you put in your account's email.
The system will send you an email with a link that you can click to create a new password.
Can VipeCloud Send Me A New Password?
Our system doesn't create passwords for its users. This is why when you first create an account with us, you create your password, rather than us giving one and having you change it.
The same holds true when you need to reset a password. VipeCloud will simply send you a link to create a new one
Still Can't Log In After Resetting Your Password?
Try using a word / text document to ensure that there wasn't a typo along the way. Create your new password in a document, copy it into the "create a new password" page and then copy it into the login screen.
Your browser's autofill might be getting in the way and inserting the old password without you seeing. Go to your browser's autofill page. On Chrome it's: chrome://password-manager/passwords And either edit the password to the new one or delete it altogether.
Try using a different browser. It's uncommon, but we've encountered people having issues with Chrome not allowing them to log in with their new password.